Shipping Policy

Fast, Reliable Order Fulfillment

At NeuroLabs Research, we strive to process and ship all orders as quickly and efficiently as possible. Our fulfillment team carefully prepares each order to ensure products arrive in optimal condition.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During periods of high demand, processing times may be slightly extended.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout based on your location and selected shipping service.

Delivery estimates are provided by the carrier and are not guaranteed. Shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control may occur.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

International Shipping

International shipping availability may vary by destination. Customers are responsible for understanding and complying with local import regulations, customs requirements, taxes, duties, and restrictions applicable in their country.

NeuroLabs Research is not responsible for packages delayed, held, seized, or rejected by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges before reshipment.

Returns & Refunds Policy

Research Products

Due to the nature of research materials and quality-control requirements, products cannot be returned once they have been shipped or delivered unless the item was received damaged, defective, or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery and include:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

Our team will review your request and work to provide an appropriate resolution, which may include replacement, store credit, or refund at our discretion.

Lost or Missing Packages

If tracking indicates that your package has been lost in transit, please contact us promptly. We will work with the shipping carrier to investigate the issue and determine the appropriate next steps.

NeuroLabs Research is not responsible for packages marked as delivered by the carrier but reported as missing afterward.

Refund Eligibility

Refunds may be approved for:

  • Orders canceled before shipment
  • Products received damaged or defective
  • Incorrect products shipped by our fulfillment team

Refunds are generally issued to the original payment method and may take several business days to appear depending on your financial institution.

Order Cancellations

Orders may be canceled before they enter the fulfillment process. Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Us

For questions regarding shipping, returns, or refunds, please contact our customer support team:

Email: support@neurolabsresearch.site

Response Time: Typically within 1–2 business days

Important Notice

All products offered by NeuroLabs Research are intended solely for lawful laboratory and research purposes. Customers are responsible for ensuring compliance with all applicable laws, regulations, and import requirements in their jurisdiction.